Our Services

We offer a wide range of services.

Office Cleaning

  • Private sector offices.
  • Public sector offices.
  • High-rise offices.
  • Suburban offices.
  • Converted domestic dwellings.

Showroom Cleaning

  • Trade showrooms.
  • Home, work & lifestyle showrooms.
  • Speciality showrooms.
  • Department store showrooms.

Warehouse Cleaning

  • Floors & racking.
  • Sorting areas.
  • Loading docks & bays.
  • Hardstands.
  • Bin rooms.
  • Lunch rooms.

Shopping Centre Cleaning

  • Walkways & staircases.
  • Elevators, travelators & lifts.
  • Restrooms.
  • Car parks.
  • Bin rooms.

Strip Shop Cleaning

  • Walkways & staircases.
  • Elevators & travelators.
  • Restrooms.
  • Car parks.
  • Bin rooms.
  • Gardens.

Common Area Cleaning

  • Centre management.
  • Body corporates.
  • Strata titles.
  • Property managers.
  • Residential managers.
  • On-site managers.

Exit Cleaning

  • Offices.
  • Showrooms.
  • Warehouses.
  • Demountables.
  • Small commercial kitchens.

White Glove Cleaning

  • Cleaning of residential, commercial and industrial spaces following a builders clean but before handover.

Work Site Cleaning

  • Offices.
  • Demountables.
  • Crib rooms.
  • Restrooms.

Car Park Cleaning

  • Outdoor car parks.
  • Underground carparks.
  • Multi-level carparks.
  • Lifts.
  • De-cobwebbing.

Machine Sweeping

  • Car parks.
  • Driveways.
  • Footpaths & gutters.
  • Private roads.
  • Warehouse floors.
  • Aircraft hangar floors.

Machine Scrubbing

  • Sealed car parks.
  • Sealed driveways.
  • Sealed warehouses.
  • Sealed aircraft hangar floors.
  • Sealed food courts.

Escalator & Travelator Cleaning

  • Shopping centres.
  • Hotels.
  • Transit centres.
  • Car parks.
  • Airports.

High Pressure Water Cleaning

  • Driveways.
  • Footpaths.
  • Curbs & gutters.
  • Boundary, building & retaining walls.
  • All building surfaces.

Graffiti Removal

  • Priority service.
  • Chemical removal.
  • Damage free removal.
  • Paint overs.
  • Colour matching.

Glass Cleaning

  • Internal glass.
  • External glass.
  • Ground level glass.
  • High-rise glass.
  • Water-feed poles.
  • De-ionised water.

Blind Cleaning

  • Venetian blinds.
  • Vertical blinds.
  • Roman blinds.
  • Roller blinds.
  • Pleated blinds.
  • Duette blinds.

Carpets & Upholstery Cleaning

  • Steam cleaning.
  • Encapsulation cleaning.
  • Stain removal.
  • Flooding (water ingress) cleaning.

Hard Floor Cleaning & Sealing

  • Tile & grout cleaning.
  • Tile & grout sealing.
  • Tile stain extraction.
  • Lino floor stripping and sealing.

Restroom Services

  • Female sanitary bins.
  • Nappy bins.
  • Sharps containers.
  • Supplying of consumables.
  • Deep cleans.

Pest Control Services

  • Ants, cockroaches, spiders, etc.
  • Mice & rats.
  • Possums.
  • Birds.

Garbage Bin Cleaning

  • Wheelie bins.
  • Industrial bins.
  • Water recycled & waste removed.

Gardening

  • Mowing.
  • Hedging.
  • Pruning.
  • Trimming.
  • Lopping.
  • Weed spraying.

Our services are available 24 hours a day, 7 days a week (except for Christmas Day).

Daily, weekly, fortnightly and monthly services schedules are available (and everything in-between).

Our site cleaning specifications are in plain english, customisable and can be referred to any any time.

Whether you are a receptionist, office manager, business owner or property manager, we will work with you to set in place a cleaning schedule that will not only delivery the quality of service you require but also be a cost effective one as well.

Quality Assurance

  • Regular monthly inspections.
  • Same cleaner all the time, every time.
  • Every service itemised on your monthly invoice.
  • Site maintenance reports issued immediately following the discovery of a defect.
  • Open lines of communication.

Security & Peace of Mind

  • 20-million product and public liability insurance.
  • Accident insurance (where applicable).
  • Workers compensation (WorkCover) insurance (where applicable)
  • Lost key insurance.
  • Secure encoding of site key tags and alarm codes.
  • Security procedures documented and followed.
  • Initial and recurring criminal history checking of all staff.
  • Staff identifiable by our company uniform.
  • Material Safety Data Sheets (MSDS) and Safe Work Method Statements (SWMS) available upon request.

Ethical & Compliant

  • We respect all to whom we come into contact with.
  • We are an equal employment opportunity employer.
  • We do not discriminate against age, race, religion or gender.
  • We expect all our staff and all that we come into contact with to respect these guidelines.

Our Staff

  • We engage only the highest quality speciality, contract and employee cleaners, suppliers and business support services.
  • All our specialists are locally sourced, vetted and hold current registrations, licences and insurances.
  • All our contractors are paid a mutually agreed amount per job.
  • All our employees are paid according to the Australian award rate.
    Note: Some cleaning companies illegally engage cleaners as contractors (known as sham contracting). Is your current cleaning company morally and legally sound?

Frequently Asked Questions

Do I need to enter into a contract?

Usually not. We believe flexibility is the key to an open, honest and professional relationship. That said, government, large business or individual jobs that attract a substantial monthly momentary service amount usually attract some form of contract or formal engagement.

What suburbs do you service?

We service the Brisbane CBD and it's inner and outer suburbs. For a complete list of suburbs we currently service please see the list at the bottom of this page.

Is there anything you don't clean?

Unfortunately, currently there are some work areas that we do not clean such as residential houses (non-ABN related), commercial kitchens and rain water tanks. If you are unsure just give us a call on 1300 780 410.

How often can you clean?

We can clean from multiple times a day to one a month and anywhere in-between.

When do you clean?

At a time convenient for you, whether it be during business hours or after-hours, though sometimes we may need to permanently slide your requested start time forwards or backwards to efficiently link up with our other jobs in your area.

Do you supply restroom consumables?

Yes, we do. We monitor the usage rate of your consumables and deliver them to you only when needed, eliminating issues associated with under and over-stocking. We also keep in stock commonly used consumables ensuring we never run out when you need them most.

How much do you charge?

Due to locality, type and finish of the site, cleaning requirements and frequency of service we do not quote based on a rate per hour or rate per square metre as it would be an advantage in one instance and a disadvantage in another. Instead, we tailor our quote to the specific qualities and requirements of your site.

When and how often do I need to pay?

Invoices for regular ongoing services (being a service which is completed at-least once a month) are issued monthly on the last day of the month of service with a 14-day net payment period. All other invoices are issued immediately following service with a 7-day net payment period.

How can I pay?

Payments can be made either by cheque or electronic funds transfer (EFT). Please note that unfortunately, cheques handed to our cleaner(s) is not an accepted form of payment.

Can I change aspects of my service at any time?

Yes, you can. We are very understanding of the need to change from time to time the cleaning specifications. Whether it be the addition or subtraction of a cleaning duty, a full re-hash of cleaning duties due to a major renovation or the need to increase the number of services per week due to an increase in staff numbers, we change to your requirements.

What happens if a service falls on a public holiday?

If your scheduled service falls on a public holiday, we will contact you in advance and confirm your desire to either slide the service forwards or backwards one day, cancel the service or continue with the service at an appropriate public holiday rate. Should a number of holidays fall within the same period (like the Easter public holidays) we may need to dictate the day(s) of service only due to the fact that a compressed timeframe reduces our ability to cater to everyone's wishes.

Can we meet the cleaners before they start?

Absolutely. In fact, we prefer to bring the cleaner(s) around to see you beforehand. Doing so not only allows you to meet the cleaner(s) before they start but it also allows us to show them through your site beforehand. The term we use internally for this is a "Site Familiarisation".

How do we communicate with the cleaners?

In the past, customers and cleaning companies communicated with each other through the use of a "Communications Book". This was a paper book left in a location known by both parties to leave messages for each other. Unfortunately, over time the book would occasionally be misplaced, lost or even worse, its contents be misinterpreted or completely misunderstood. Here at Q CLEAN we believe an electronic, traceable and accountable system supersedes the old paper system. Therefore, any and all communication required between you and the cleaner(s) should be directed to our office where it will be quickly interpreted, repackaged and sent in a form easily and clearly understood by our cleaners.

What happens if the cleaners can´t access the site?

99% of the time, if we are performing a service during business hours, we would expect someone to be there upon our arrival. If we are scheduled to perform your service outside of business hours (IE: After-hours) then we would have been issued in advance the necessary items to access the site such as keys, swipe card and alarm codes. If for any reason we are unable to access your site (EG: Malfunctioning lock, malfunctioning alarm system or external personal threat to the cleaner(s)) then that service would be skipped. (PS: At times, a second attempt to access the site may be attempted). Our failure to access your site would be conveyed in an email for your consumption at a time convenient for you. Note: Depending on the circumstances, a "Nil Access Fee" may apply. Where agreed, we often try to perform the missed service the following day or evening, which ever is applicable (but only after confirmation that any malfunctions have been rectified).

What happens if I have a problem with the cleaning?

If you have a problem with the cleaning, then please do contact us directly and as soon as possible via telephone or email. Failing to contact us or by delaying your contact with us severely limits our ability to identify clearly and succinctly the issue, how to rectification it and how to put in place a trigger to prevent it from happening again. Should an issue been reported, depending on its severity, it may either be rectified immediately or on the following scheduled service. If negligence is evident, our rectification is to be expected. Depending on the type of issue reported, action ranging from rectification and re-training may be applied, a partial refund may be given or at its worst case, a new Q CLEAN cleaner allocated.

Do you offer a free trial period?

Unfortunately, we do not offer a free trial period. Just as you work hard for your money, so do we.

How do we finalise our services?

In the absence of a contract or formal agreement, should the need arise to finalise our services, a professional and courteous time frame is appreciated. Usually 7 - 30 days. Communication for the finalisation of services via telephone is accepted though email is always the preferred option. This allows for the movement of open and accurate information needed to seamlessly finalise any and all of our services, whether it be the scheduling of exit cleaning services such as carpet steam cleaning and window cleaning or the detail required to secure your site and where, when and who to hand the keys back to.

Suburbs We Currently Service

If your suburb is not listed here, call us on 1300 780 410 as there is every chance that we will still be able to service your area.

Acacia Ridge, Albion, Alderley, Alexandra Hills, Algester, Amity Point, Annerley, Archerfield, Ascot, Aspley, Auchenflower, Bald Hills, Balmoral, Banyo, Beenleigh, Belmont, Berrinba, Bethania, Birkdale, Boondall, Bowen Hills, Bracken Ridge, Bridgeman Downs, Brighton, Brisbane, Brisbane Airport, Browns Plains, Bulimba, Burbank, Calamvale, Camp Hill, Cannon Hill, Capalaba, Carina, Carina Heights, Carindale, Carole Park, Carseldine, Chandler, Chelmer, Chermside, Chermside West, Clayfield, Cleveland, Clontarf, Coopers Plains, Coorparoo, Corinda, Crestmead, Daisy Hill, Darra, Deagon, Doolandella, Drewvale, Durack, Dutton Park, Eagle Farm, Eagleby, East Brisbane, Eight Mile Plains, Ellen Grove, Everton Park, Fairfield, Ferny Grove, Fig Tree Pocket, Fitzgibbon, Forest Lake, Fortitude Valley, Gaythorne, Geebung, Gordon Park, Graceville, Grange, Greenslopes, Gumdale, Hamilton, Hawthorne, Heathwood, Hemmant, Hendra, Heritage Park, Herston, Highgate Hill, Hillcrest, Holland Park, Holland Park West, Inala, Indooroopilly, Kalinga, Kallangur, Kangaroo Point, Karawatha, Kedron, Kelvin Grove, Keperra, Kingston, Kippa-Ring, Kuraby, Larapinta, Lawnton, Logan Central, Loganholme, Loganlea, Lota, Lutwyche, Lytton, MacGregor, Mackenzie, Mango Hill, Manly, Manly West, Mansfield, Marsden, McDowall, Meadowbrook, Milton, Mitchelton, Moorooka, Morningside, Mount Gravatt, Mount Gravatt East, Murarrie, Murrumba Downs, Myrtletown, Nathan, New Farm, Newmarket, Newstead, Norman Park, North Lakes, Northgate, Nudgee, Nudgee Beach, Nundah, Ormiston, Oxley, Paddington, Pallara, Parkinson, Petrie, Petrie Terrace, Pinkenba, Point Lookout, Port of Brisbane, Ransome, Red Hill, Redland Bay, Richlands, Robertson, Rochedale, Rocklea, Rothwell, Runcorn, Salisbury, Sandgate, Seven Hills, Seventeen Mile Rocks, Seventeen Mile Rocks, Shailer Park, Sheldon, Sherwood, Shorncliffe, Sinnamon Park, Sinnamon Park, Slacks Creek, South Brisbane, Spring Hill, Springwood, St Lucia, Stafford, Stafford Heights, Stones Corner, Strathpine, Stretton, Sumner, Sunnybank, Sunnybank Hills, Taigum, Tanah Merah, Taringa, Tarragindi, Teneriffe, Tennyson, Thorneside, Thornlands, Tingalpa, Toowong, Underwood, Upper Mount Gravatt, Victoria Point, Virginia, Wacol, Wakerley, Wavell Heights, Wellington Point, West End, Willawong, Wilston, Windsor, Wishart, Woodridge, Woolloongabba, Wooloowin, Wynnum, Wynnum West, Yeerongpilly, Yeronga, Zillmere